Public Platforms Need an Exception Path Before They Need a Model
In a public service, the interesting cases are the ones automation cannot close. Design for those first.
SBL Insights
Operational thinking for
governed AI systems.
governed AI systems.
Research-backed articles from the work behind AI-ready archives, annotation programmes, digital twins, civic platforms and decision workflows.
Why AI Pilots Fail When Nobody Designs the Operating Model
Most failed AI pilots do not fail because the model is weak. They fail because nobody designed the handoff, exception path, audit trail and ownership model around it.
Annotation Guidelines Are a Product, Not a Document
Guidelines that are written once and never revised become folklore. The reviewer loop is what keeps them true.
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